Returns & Exchanges
At Diners Pakistan, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 15 days of delivery provided they are unused and in original packaging.
Initiate Request
Contact our customer support team via email or phone with your order number and reason for return to receive a Return Authorization.
Pack the Items
Securely place the items in their original packaging, ensuring all tags, labels, and the original invoice are included inside the parcel.
Ship to Warehouse
Send the package back to our designated returns center using a traceable courier service; please note that return shipping costs are the responsibility of the customer.
Quality Inspection & Refund
Once received, our team will inspect the items for quality assurance and process your exchange or store credit within 7 to 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing